Information about your stay
YOUR STAY AT CARELINE CLINIC
MAKING THE MOST OF YOUR STAY
For security reasons you are advised not to bring any valuables e.g. jewellery, electronic equipment or large sums of cash with upon your admission to Careline Clinic. Should you choose to do so it will be done at your own risk.
Due to our facilities nature and programmes we run, substances are not allowed on the premises.
Firearms and other dangerous objects such as knives are prohibited.
Leave your cell phone on silent during sessions .
Attend the group therapy, arts and crafts sessions as per schedule.
Do not miss any sessions with your Psychiatrist/Psychologist.
Attendance of group therapy sessions are compulsory as it forms an integral part of the holistic programme rendered by Careline Clinic.
You are under no obligation to take part in discussions or share experiences with the group, yet you will still benefit from listening to the discussions and presentations.
Individual progress / situations, the therapeutic team (that guides your recovery) and your Medical Aid scheme may determine your length of stay.
Group therapy Programme is offered over 2 weeks, Psychiatrists could recommend that a patient spends a third week in the hospital.
Visitations will be allowed on Fridays between 13:00 to 16:00 and Saturdays at 10:00-12:00 and all visitations must be organized with the social worker. Only three visitors per patient will be allowed and this will be family members only. Visitation will only be permitted for one hour.
Patients are permitted to park their vehicles in the designated parking area.
Although Careline provides 24 hour security, all vehicles are parked at own risk.
Smoking of cigarettes are only prohibited in the designated smoking areas in consideration of our non-smoking patients.
Make prior arrangements for non- treatment related matters during your stay at Careline Clinic because no weekend leave / pass outs from the premises will be granted to you during your stay.
Necessities during stay and upon Admission
Medical Aid membership card
Identity Document/Drivers licence
Casual Clothes for day time
Sportswear for Aerobics or the gymnasium
Sleepwear, Slippers and a dressing gown
Personal toiletries and bathing towels
Any medication you are currently taking (to be handed in at the Nursing station upon admission)
Small amount of cash for the Kiosk and Careline Laundry. (R70/ determined load of washing)
THE CARELINE CLINIC TEAM LOOKS FORWARD TO PROVIDING A CARING HEALING SERVICE TO YOU!!
Most medical Aid Schemes cover all clinical costs and accommodation in a Psychiatry Hospital for all psychiatric related therapy for up to 21 days/ annum.
Careline Clinic’s hospital fees include, but are not limited to charges for accommodation, the use of medical equipment and dispensary.
Occupational Therapy forms part of the Careline Clinic’s Group Therapy Programme, which is Psychiatric related, but it is per medical aid tariff. Doctors, pathologists and other service providers’ accounts are rendered independently at the hospital, unless stated otherwise. Medication is charged per item and is part of your hospital bill.
Tariffs charged are negotiated between Careline Clinic and your medical aid annually. Terms and tariffs vary between medical aids and you are encouraged to obtain specific information from your Scheme. Please familiarise yourself with their benefits and rules.
Terms and Tariffs for Private paying Patients is available at our Case Manager and Credit Controller.
Daily rates will be charged according to an agreed contract between Careline Clinic and your Scheme or to the terms of private tariff schedule. Disable rooms are subject to availability on the day of admission. Kindly note that the use of these facilities will be for patients with disabilities only.
Parent of a Child Adolescent that might overnight will be provided with breakfast, lunch and a night snack, no hospital bed will be avail to you as the scheme only fund the patient.
MEDICAL AID SCHEME PATIENTS
Please ensure that you are familiar with your scheme’s benefits. It remains your responsibility to obtain authorization from the medical aid and you are encouraged to do it at least 48hours prior to admission. You are reminded that the account remains your responsibility and is payable within 30 days of discharge. Patients also remain responsible for any shortfall of claims not paid by the Medical Aid.
Certain treatment/pharmaceuticals may not be covered by your scheme. Please confirm this with your medical aid when authorization is obtained.
Certain Schemes require a co-payment deductible from the member for a portion of the treatment not covered by the scheme. This is payable on admission.
TAKE HOME MEDICATION/T.T.O
Prescribed by your doctor and the funding thereof is determined by your medical aid.
PRIVATE PAYING PATIENTS
A pre-payment in the form of an estimated deposit is payable upon admission. Should your account exceed this amount, you may be required to make further interim payments. Please note that the estimated deposit is not a quote as there are a variable that may influence the final amount.
If the deposit exceeded the final amount, a refund will be issued from our Finance Department. Please complete the necessary documentation that will allow us to process any funds correctly.
Every effort will be made to finalise your account on discharge. A waiting period of +/-2 hours may be expected. If discharges take place on a weekend or after hours the final account will be posted to you on the next business day.
Upon discharge patients are required to sign the discharge documentation. Failure to report at Reception Desk on discharge will result in additional charges on your account. All applicable payments must be made on discharge.
METHODS OF PAYMENT
Various Medical Aids
Unfortunately Careline Clinic no longer accepts cash payments. Should you need to make a deposit kindly deposit the money into the Careline Clinic bank account and then bring the proof of payment with you upon admission. For further enquiries or clarity contact our reception at 061 476 7755 or email@example.com
OUR FRIENDLY STAFF ARE AT YOUR SERVICE SHOULD YOU REQUIRE MORE INFORMATION.
Have a Different Question?
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Or call — 061 476 7755