Information about your stay

YOUR STAY AT CARELINE CLINIC

MAKING THE MOST OF YOUR STAY

 

For security reasons you are advised not to bring any valuables e.g. jewellery, electronic equipment or large sum of cash with upon admission to Careline Clinic.

Due to our facilities nature and programmes we run, substances are not allowed on the premises.

Firearms/ammunition are prohibited as per the firearms Act.

Leave your cell phone locked up in your cupboard as it is a distraction and make calls at night.

Attend the group therapy, arts and crafts sessions as per schedule.

Do not miss any sessions with your Psychiatrist/Psychologist.

Attendance of group therapy sessions are compulsory as it forms an integral part of the Holistic Programme rendered by Careline Clinic.

You are under no obligation to take part in discussions or share experiences with the group, yet you will still benefit from listening to the discussions and presentations.

Individual progress / situations, the therapeutic team (that guides your recovery) and your Medical Aid scheme may determine your length of stay.

Group therapy Programme is offered over 2 weeks, Psychiatrists could recommend that a patient spends a third week in the hospital.

Inform relatives beforehand about our visiting times as visitors will under no circumstances be granted visits outside these times: MON – FRIDAY: 18h00 – 20h00, SATURDAY & SUNDAY: 14h00-15h00 & 19h00-20h00.

Patients are permitted to park their vehicles in the designated parking area.

Although Careline provides 24 hour security, all vehicles are parked at own risk.

Smoking of cigarettes are only prohibited in the designated smoking areas in consideration of our non-smoking patients.

Make prior arrangements for non- treatment related matters during your stay at Careline Clinic because no weekend leave / pass outs from the premises will be granted to you during your stay.

Necessities during stay and upon Admission

 

Medical Aid membership card

Identity Document/Drivers licence

Casual Clothes for day time

Sportswear for Aerobics or the gymnasium

Sleepwear, Slippers and a dressing gown

Personal toiletries and bathing towels

Any medication you are currently taking (to be handed in at the Nursing station upon admission)

Small amount of cash for the Kiosk and Careline Laundry. (R20/ determined load of washing)

THE CARELINE CLINIC TEAM LOOKS FORWARD TO PROVIDING A CARING HEALING SERVICE TO YOU!!

GENERAL

Most medical Aid Schemes cover all clinical costs and accommodation in a Psychiatry Hospital for all psychiatric related therapy for up to 21 days/ annum.
Careline Clinic’s hospital fees include, but are not limited to charges for accommodation, the use of medical equipment and dispensary.

Occupational Therapy forms part of the Careline Clinic’s Group Therapy Programme, which is Psychiatric related, but it is per medical aid tariff. Doctors, pathologists and other service providers’ accounts are rendered independently at the hospital, unless stated otherwise. Medication is charged per item and is part of your hospital bill.

Tariffs charged are negotiated between Careline Clinic and your medical aid annually. Terms and tariffs vary between medical aids and you are encouraged to obtain specific information from your Scheme. Please familiarise yourself with their benefits and rules.

Terms and Tariffs for Private paying Patients is available at our Case Manager and Credit Controller.

ACCOMMODATION

Daily rates will be charged according to an agreed contract between Careline Clinic and your Scheme or to the terms of private tariff schedule. Disable rooms are subject to availability on the day of admission. Kindly note that the use of these facilities will be for patients with disabilities only.

Parent of a Child Adolescent that might overnight will be provided with breakfast, lunch and a night snack, no hospital bed will be avail to you as the scheme only fund the patient.

MEDICAL AID SCHEME PATIENTS

Please ensure that you are familiar with your scheme’s benefits. It remains your responsibility to obtain authorization from the medical aid and you are encouraged to do it at least 48hours prior to admission. You are reminded that the account remains your responsibility and is payable within 30 days of discharge. Patients also remain responsible for any shortfall of claims not paid by the Medical Aid.

EXCLUSIONS

Certain treatment/pharmaceuticals may not be covered by your scheme. Please confirm this with your medical aid when authorization is obtained.

CO-PAYMENTS /DEDUCTABLES

Certain Schemes require a co-payment deductible from the member for a portion of the treatment not covered by the scheme. This is payable on admission.

TAKE HOME MEDICATION/T.T.O

Prescribed by your doctor and the funding thereof is determined by your medical aid.

PRIVATE PAYING PATIENTS

DEPOSITS

A pre-payment in the form of an estimated deposit is payable upon admission. Should your account exceed this amount, you may be required to make further interim payments. Please note that the estimated deposit is not a quote as there are a variable that may influence the final amount.

REFUNDS

If the deposit exceeded the final amount, a refund will be issued from our Finance Department. Please complete the necessary documentation that will allow us to process any funds correctly.

FINAL ACCOUNT

Every effort will be made to finalise your account on discharge. A waiting period of +/-2 hours may be expected. If discharges take place on a weekend or after hours the final account will be posted to you on the next business day.

DISCHARGE

Upon discharge patients are required to sign the discharge documentation. Failure to report at Reception Desk on discharge will result in additional charges on your account. All applicable payments must be made on discharge.

METHODS OF PAYMENT

Bank guaranteed Check

Credit/Debit Card

Various Buy Aid Cards

Cash

OUR FRIENDLY STAFF ARE AT YOUR SERVICE SHOULD YOU REQUIRE MORE INFORMATION.

Have a Different Question?

Email us anytime

Or call — 053 030 0014

Upholding human dignity through a caring, healing service for all

24/7 service. Walk-ins are accepted.

053 030 0014

R31 Provincial Road, Kimberley, 8300

45 MacDougall Street, El Toro Park, Kimberley, 8301